There are two screens accessible from within QuickBooks that will provide the technical information on your installation. The first is the Product Information Screen. You can access this screen by pressing the “F2” function key on your keyboard while in QuickBooks. The following Product Information will come up:
This screen will provide you with your registration and product numbers for the installation. It will also record all the release updates that are installed from the first to the latest. These are the Automatic Updates Intuit periodically sends. When there is a new release available, at your next logon to QuickBooks you will receive a message that there is an update to install. It is a good idea to install these updates as they are provided to fix problems that users like you bring to Intuit’s attention. All during the year Intuit is reviewing and testing the current version of QuickBooks to make sure it provides the best features to help you in your business. These updates are valuable tools to help you keep QuickBooks functioning at its best.
The second screen to provide technical information is the Tech Help screen. You can access this information by first bringing up the Product Information screen from the F2 function screen. When that opens, press your F3 function key and the following Tech Help screen appears.
The first screen will give you the system information for this installation of QuickBooks. This will be helpful when you call our QuickBooks Pro-advisors for support. Software processing is very dependent on the surrounding hardware and operating system environment. When problems come up it is essential to have as much information available to help solve the problem. The other tabs on this screen provide additional information to help with your support as well.
One of the most important screens is accessed by the Open File tab. This gives you access to various log files generated as you process your work in QuickBooks. If you receive an error message or you are having problems with transactions this screen will provide event information on what happened and when. The “QBWIN.LOG” file shown below will open as a text file and lists any exceptions that occurred during processing.
For more information and help on the technical side of QuickBooks, please call one of our QuickBooks Pro-advisors at (850) 435-8300. We will be happy to help keep your QuickBooks processing smooth.
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